FAQ's
1. What types of products does NAXAERA sell?
NAXAERA specializes in selling high-quality products that can enhance your everyday life. Our store offers a diverse selection of top-selling products that guarantee an immersive and enjoyable experience.
2. What is NAXAERA's unique value proposition?
At NAXAERA, we are committed to providing customers with the latest tech trends and innovative products at affordable prices. Our goal is to be a one-stop shop for all your home entertainment needs, offering cutting-edge technology that can make your entertainment dreams a reality.
3. What is NAXAERA's return policy?
We have an 18-day return policy. If you are not satisfied with your purchase, you can request a return within 18 days of receiving the item. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at contact@naxaera.com. For more information, please refer to our refund policy.
4. How long does it take to process an order?
Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.
5. What are the shipping options available?
We offer standard shipping for all orders, with estimated delivery times ranging from 7 to 14 business days. Expedited shipping options may be available for select products, with shorter delivery times. The shipping rates and options will be calculated at checkout.
6. Does NAXAERA ship internationally?
Currently, we ship to addresses within the United States and select international destinations. Please ensure that the shipping address provided is accurate and complete to avoid any delays or misdeliveries.
7. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order by using the provided tracking number on our website or the carrier's website.
8. What should I do if there are any issues with my delivery?
In the event of any delivery issues, such as delays or lost packages, please contact our customer support team at contact@naxaera.com. We will work diligently to resolve any shipping-related issues and ensure that you receive your order in a timely manner.
9. What is NAXAERA's refund process?
Once we receive and inspect your return, we will notify you about the approval of the refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
10. How can I contact NAXAERA for further assistance?
If you have any other questions or concerns, please don't hesitate to contact our customer support team at contact@naxaera.com. We are here to assist you with any inquiries you may have.